Booking terms

1. Booking

• You can book online, by phone or by message. Online booking uses an account in the app and is confirmed by email straight away.
• The times you see are Greek time (Athens) and are genuinely available at the moment you book.
• Online you can hold up to 3 upcoming appointments at a time; for more, please contact us.
• For children, a parent or guardian books the appointment and accompanies them to the session.

2. Changes and cancellations

• Change or cancel free of charge in the app up to 24 hours before your appointment. The exact limit is always shown when you book and in the confirmation email.
• After that, please call us on +30 210 000 0000 as soon as possible.
• If you miss an appointment without letting us know: [clinic decision, e.g. “the session is charged” or “it is deducted from your package”].
• If you are late, the session may be shortened so that the next clients are not delayed.
• In an emergency the clinic may cancel or move an appointment; you will be informed straight away by email and in the app.

3. Session packages

• Each completed session is deducted automatically from your active package; the balance is always shown in the app.
• Packages are valid for [period, e.g. 6 months] from purchase and are personal.

4. Payment

Payment is made at the clinic, by cash, card or IRIS. No online payments are taken on the website or in the app. Prices are those in force on the day of the session.

5. Health and safety

• Tell us about anything health-related that may affect your treatment (e.g. pregnancy, recent surgery, medication).
• The articles and information on the website are for general information and do not replace an assessment by a health professional.
• The exercise programmes in the app are personal: if anything hurts or feels wrong, stop and let us know.

6. Data

Your personal data is covered by the Privacy policy and theConsent for health data.